Last Updated: June 6, 2017
Children’s Online Privacy Protection Act
We do not intentionally gather Personal Information from visitors who are under the age of 13.
Personally Identifiable Information
We use your personal information that you provide to respond to your questions, offer you Services provide you the specific Prevail Health Services you select and send you notifications (e.g., emails) about program progress, site maintenance and updates. The personally identifiable information we may collect includes the following:
First, middle and last name
A home or other physical address, including street name and name of a city or town
An email address
A cell phone number
Demographic information such as ethnicity, preferences and interests
Other information relevant to product related surveys, personal well-being, intervention schedule and activity ratings
All personally identifiable information collected complies with the California Online Privacy Protection Act of 2003. Prevail Health requires this information to understand your needs and provide you with better service, including for the following reasons:
Internal record keeping
Offering you certain products and services
Improving our products and services
Providing compensation for participation in our Prevail Health Rewards Program in accordance with our Reward Program Terms and Conditions (https://www.iprevail.com/terms_of_use)
Connecting you with third party service providers with whom we have partnered, when you specifically elect this option and affirmatively direct us to do so
Send you reminder notifications through text message and email
Provide collaborating third parties with statistical information related to the Prevail Health Services gathered from our Site as well as publically available information about you. The information will not be used to identify any individual participant without their consent and will be in compliance with our HIPAA notice where applicable.
Protected Health Information
You expressly acknowledge that you have read and understood our HIPAA Notice, which provides important information to you about how we may use and disclose health information about you.
Prevail Health interfaces with third party service providers in order to notify you via email when you receive a message from another user in our internal messaging system while you are not logged into the system. In order to facilitate the ability to directly respond to such email outside of our internal messaging system (“Offline Communications”), the third party email service provider may store personal information contained in any response (to include your email address). If you choose to reply directly to such message from your personal email account you may potentially share your email address and other information deemed “personal health information” with a third party service provider who may not follow strict guidelines regarding procedures and protocols in relation to HIPAA compliance. Replying to such email constitutes your consent to the sharing of this information with the third party service provider. You can always choose to send your reply messages in a secure format by logging in to Prevail and utilizing Prevail’s system messaging functionality.
We are committed to using commercially reasonable efforts to ensure that your information is secure. In order to prevent unauthorized access or disclosure we have put in place appropriate electronic and managerial procedures to safeguard and secure the information we collect. If you elect to register on the Prevail websites, you will create a unique username and password. Prevail Health does not have access to your password; if you lose or forget your password you will need to reissue yourself a new password. Passwords must include a minimum of 8 characters, contain capital and lowercase letters, and at least one digit to reach Prevail’s minimum security standard.